crickex123 Privacy Policy

1.1 Information Collected at Registration

When you create an account on crickex123, the following information is collected:

• Full name (legal name)
• Date of birth (for age verification)
• Mobile number
• Email address
• Country and address of residence
• Preferred payment method (bKash, Nagad, Rocket, Upay)

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically. This includes:

• IP address and device identifier information
• Browser type and operating system
• Source of visit to the website and time spent
• Pages clicked and sections viewed
• Geographic location of the device (country level only)

1.3 Identity Verification Information

To ensure safe and responsible gaming and as part of our anti-money laundering (AML) policy, we may in certain cases request additional documents for identity verification. These may include copies of a government-issued ID, passport, or driving licence. These documents will be used solely for verification purposes and will be stored with the highest level of security.

2.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposits, withdrawals, and transactions
• Providing bonuses and promotional offers
• Ensuring VIP programme benefits
• Tracking gaming history and balance

2.2 Security and Compliance

• Preventing fraud, money laundering, and unauthorised access
• Ensuring user age verification (21+ policy)
• Enforcing responsible gaming guidelines
• Monitoring unusual account activity

2.3 Communication and Support

• Sending important notifications related to your account
• Providing 24/7 live chat support and email assistance
• Promotional emails (subject to your consent)
• Notification of policy changes

2.4 Platform Improvement

We continuously improve our platform by analysing user experience. Personally identifiable information is not used in this analysis — only aggregated and anonymised data is used.

3.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. crickex123 uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and ensuring security.
• Functional cookies: Remembering your preferred language, settings, and gaming preferences.
• Analytical cookies: Understanding usage patterns on the platform and making improvements.

3.2 Cookie Control

You can disable cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some core functions of the crickex123 platform from working properly, such as maintaining your login session.

4.1 Payment Processors

To complete your transactions we work with payment services such as bKash, Nagad, Rocket, and Upay. Only the minimum information required to process a transaction is shared with them. These services have their own privacy policies which can be found on their respective platforms.

4.2 Game Providers

Pragmatic Play, Spribe, JILI, PG Soft, and other game providers may receive limited information to ensure fair play and to deliver gaming services. This information is generally in the form of an anonymous session identifier.

4.3 Legal Obligations

In the event of a court order, direction from a regulatory authority, or the requirements of a legal investigation, we may be obliged to provide information to the relevant authorities. In such cases we will provide only the information legally required.

4.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the successor entity. We will notify users before any such change and will publish a new policy.

5.1 Security Measures

crickex123 uses industry-standard security technology to keep your personal and financial information secure:

• SSL encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall protection: A robust firewall system to prevent unauthorised access.
• Encrypted database: Stored information is held in encrypted form.
• Regular security reviews: Technology experts regularly audit the system.
• Two-factor authentication: An additional layer of security when logging into your account.

5.2 Data Retention Period

We retain your information for as long as your account is active. After account closure we may retain certain specific information for a limited period — particularly where required by legal obligations, dispute resolution, or enforcement of our terms of service. Records of financial transactions are retained for the period prescribed by applicable law.

5.3 Response to a Data Breach

If a data security breach occurs and it places your information at risk, crickex123 will notify the affected users by email as quickly as possible. Necessary corrective measures will also be taken at the same time.

7.1 Age Restriction

crickex123 strictly prevents anyone under the age of 21 from registering or using its services. Age is verified at each registration and additional identity documents are requested in cases of doubt.

7.2 Prohibition on Collecting Information from Minors

We do not intentionally collect or store information from any person under the age of 21. If we become aware that a minor has registered on our platform, their account will be closed immediately and the related information will be deleted.

8.1 Special Protection of Financial Information

Your financial information on crickex123 is subject to special protection. When making transactions through bKash, Nagad, Rocket, or Upay, complete payment information is processed directly on the secure servers of the respective payment provider. We never store complete payment account details on our servers.

8.2 Minimum Transaction Limits

The minimum deposit amount on our platform is ৳500 and the minimum withdrawal amount is ৳1,000. All transaction records are stored securely and you can view your transaction history whenever needed. Where applicable, withdrawals are generally completed within one hour.

9.1 Notification of Changes

crickex123 may update this privacy policy from time to time. For any significant changes we will notify our registered users by email. The date of the change will be noted at the top of the page under "Last Updated".

9.2 Continued Use After Changes Constitutes Consent

If you continue to use the crickex123 platform after a policy change, this will be considered your consent to the new policy. If you do not agree to the new policy, please request that your account be closed.

10.1 Privacy-Related Requests

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We will consider all your requests seriously and respond as quickly as possible.

• 24/7 Live Chat: Get assistance in Bengali directly via live chat on the crickex123.lat platform.
• Email: [email protected]

10.2 Response Timeframe

For privacy-related requests, we generally try to reply by email within business days. For urgent matters, use the 24/7 live chat support where full assistance is available in Bengali.