Frequently Asked Questions
Answers to all your questions about crickex123
From opening an account to deposits, withdrawals, games, and bonuses — find simple answers to every question you have about crickex123, all in one place.
crickex123 is one of Bangladesh's popular online betting and gaming platforms. Whether you are a new player or an experienced bettor, there are always questions. On this page we have organized the most frequently asked questions into five topic-based groups so you can find the right information quickly and easily. If you cannot find the answer to your question, contact our 24/7 live chat support.
Account and Registration
To open an account at crickex123, you need an active mobile number and a valid email address. You can easily create an account by filling in the registration form with your name, mobile number, and a strong password. You must be at least 21 years old to use the platform.
No, each person may hold only one account. If multiple accounts are created under the same person's name, they will be closed and the deposited balance may be forfeited. crickex123 is committed to maintaining a fair and safe gaming environment.
Click the "Forgot password?" option on the login page and enter your registered mobile number or email. A verification code will be sent to you — use it to set a new password. If you run into trouble, get help from crickex123 live chat support.
For security purposes, crickex123 may request identity verification when withdrawals exceed a certain amount. Your account becomes fully active once a copy of your national ID or passport and your mobile number have been verified. This keeps your account secure.
Click your profile icon in the top right corner and select the "Logout" option. For security, always log out after playing on a shared device. crickex123 gives the highest priority to the safety of your account.
Deposits and Withdrawals
Deposits from bKash to crickex123 are generally instant — in most cases the balance updates within just a few seconds. During peak times it may take up to a few minutes. If there is any delay, contact us via live chat.
The minimum deposit amount at crickex123 is ৳500 across all payment methods. The same rule applies for bKash, Nagad, Rocket, and Upay. The low minimum deposit makes it easy for new players to get started.
Yes, you can withdraw money directly from crickex123 via Nagad. The minimum withdrawal amount is ৳1,000. After approval, funds typically arrive in your Nagad account within 1 hour.
crickex123 does not charge any additional platform fees on deposits or withdrawals. However, bKash or Nagad may apply their own transfer charges — these are deducted according to the respective mobile banking service's rules.
Yes, crickex123 supports both deposits and withdrawals via Rocket and Upay. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000 — the same rules apply across all payment methods. Withdrawals are generally completed within 1 hour.
A withdrawal request can be cancelled before processing begins. Once it has been approved and processed, it can no longer be cancelled. For any assistance, contact our live chat support promptly.
Games and How to Play
At crickex123 you can bet on BPL and all major cricket tournaments. Both pre-match markets before the game starts and live betting during play are available. Place your bets from a range of options including match result, toss, top run scorer, and more.
Yes, all slot games at crickex123 run fully on mobile. You can log in from the browser of any Android or iOS device and play Fortune Tiger, Gates of Olympus, Sweet Bonanza, or Aviator — any game — directly. No separate app download is needed.
The live casino section of crickex123 runs smoothly on mobile as well. With a good internet connection (4G or Wi-Fi) you can enjoy a real-time experience playing with a live dealer. A responsive design is used that adapts to your screen size.
RTP (Return to Player) is the average percentage of total bets that is returned to players over the long term in a game. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — however, this is a long-term average, not a guaranteed outcome for every session.
All games at crickex123 are developed by trusted providers such as Pragmatic Play, PG Soft, JILI, and Spribe, which use RNG (Random Number Generator) technology to ensure completely random outcomes. These providers follow international fair play standards.
Bonuses and Promotions
At crickex123 you receive a 120% bonus on your first deposit, up to a maximum of ৳15,000. For example, depositing ৳1,000 gives you a ৳1,200 bonus, making your total balance ৳2,200. A 15x wagering requirement must be met on the bonus.
A wagering requirement is the condition specifying how many times you must bet before you can withdraw a bonus. At crickex123 a 15x wagering requirement applies to the welcome bonus. This means if you receive a ৳1,200 bonus, you must place a total of ৳18,000 (15 × ৳1,200) in bets before withdrawing.
crickex123 has five VIP tiers: Bronze — up to 0.2% weekly cashback; Silver — 0.4%; Gold — 0.6%; Platinum — 0.8%; Diamond — up to 1.0%. The more you play, the higher the tier you reach and the more benefits you receive.
Regular players in the crickex123 VIP program receive a weekly cashback bonus. Based on your VIP tier, cashback is credited directly to your account each week at the set rate on your net losses. This benefit is highest at the Diamond tier.
On a first deposit of ৳26,000 at a 120% rate, you will receive up to the maximum cap, which is a ৳15,000 bonus. Your total balance will then be ৳41,000. The maximum welcome bonus is capped at ৳15,000 regardless of how much you deposit.
Safety and Responsible Gaming
crickex123 uses SSL encryption technology to keep all your personal and financial information secure. Information is not sold or transferred to third parties. Your data is kept fully secure in accordance with our privacy policy.
Yes, crickex123 supports responsible gaming. If you feel you are losing control over your play, let our support team know and arrangements will be made to temporarily suspend your account for a set period. Your well-being is of the highest importance to us.
crickex123 is for users aged 21 and above only. Registration by minors is strictly prohibited. Age verification is an ongoing process and proof of age may be requested during account verification.
If you notice any suspicious activity, contact crickex123 live chat immediately. Our support team will quickly secure your account and assist with a password reset. Always use a unique, strong password to stay protected.
crickex123 provides responsible gaming tools. You can request to set daily, weekly, or monthly deposit limits. Learn more from our 24/7 support team or on the responsible gaming page.
crickex123 processes all financial transactions through SSL encryption. Your payment information remains encrypted during deposits and withdrawals via bKash, Nagad, Rocket, or Upay, and no third party can view it.
Still have questions? Contact support
Our expert support team is available 24 hours a day, 7 days a week to assist you.
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Live Chat
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Email Support
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Terms and Conditions
Visit our Terms and Conditions page for detailed policies and terms.